Partners are encouraged to invest in technology infrastructure and handle deployments of all sizes

Ankur Goel
India Channel Head
Plantronics

For 2019, channel partners should invest on enhancing the overall ‘Experience’ for the end customers. “Video is the new voice” goes the thinking in many organizations today, where employees are increasingly working remotely from home offices, satellite offices, client sites and the road. Channel partners should invest in enhancing the customer service excellence and focus on investing in technology infrastructure to handle deployments of all sizes and complexities and training users to improve adoption and finally, to maintain the deployment.